BUSINESS CONSULTING SERVICES AT BUSINESS REFORMS

Business Reforms specialises in delivering strategies around:

Process improvement strategies are intended to question, review and improve specific processes within a business internal environment. We believe in continuous improvement and our experiences indicate that with advances in technology, highly skilled resources and greater customer expectations, any business must continuously reengineer its processes and rejuvenate its products and services.

We assist you by delivering process improvements in a number of functional areas such as sales and marketing, customer service, financial management and operational management. The costs associated in employing such expert resources internally within your business can be prohibitive.

Sales & Marketing:

	Development and measurement of Key Performance Indicators
	Sales Objectives and Strategies
	Marketing Tools and Techniques
	Development of sales culture and staff

Customer Service:

	Customer Analysis and Satisfaction Rating
	Retention Strategies
	Revenue Generation
	Delivery of GREAT customer experiences
	Customer Profitability

Financial & Operational Management:

	Financial Indicators and Measurement
	Cash Flow Management
	Budget and Cost Management
	Service Levels Management
	Process Reengineering and Time & Motion Study
	Product Development

At Business Reforms, we deliver process improvements that are cost effective and results driven.

Payroll and HR Management

With more than 11 years assisting SME’s in managing their payroll and human resource functions and in conjunction with our network of partners, we are well placed to advise you on:

	Payroll systems and requirements Selection of an appropriate payroll system for both in house and outsource administration.
	Salary packaging and structuring for employees/contractors Delivery of an effective remuneration and greater disposable income.
	Performance Management Measurement, management and development of performance indicators to achieve “best of breed” quality and output levels.
	Employee development and management Succession planning, employee training and development.
	Retention Strategies Creating a culture and environment that allows businesses to retain key resources and intellectual property.
	Engagement structure for Independent Contractors Assisting businesses in the engagement and structuring for independent contractors.
	Workers Compensation Management Ensuring your obligations under the relevant legislations are met including Accident Compensation Act and OH&S, thereby minimising Workcover premiums.
	Recruitment and selection Advertisement, selection and screening of key personnel.

Outsource Manager & Advisor

The concept of Outsourcing is becoming more prominent in Australia. For a decade it has been a key driver for business success in countries like UK and USA. Whilst there are significant benefits in outsourcing, many companies have failed in realising those benefits due to:

	Outsourcing of cost effective processes
	Non-qualification of service provider
	No predetermined service level agreements
	No ongoing measurement and review
	No lock in pricing
	No exit clause in contract

“Get It Right The First Time” - Business Reforms can assist you in your outsourcing project through successful:

	Selection
	Implementation
	Measurement
	Management

Take a proactive approach and contact Business Reforms.